Feedback & Analysis
Want to know what your customers are thinking about your restaurant?
Hearing what customers say about your services is the best way to improve, retain customers and build a great brand. It's often very late to do damage control when the customer has gone unhappy. UrbanWand introduces a fully automated digital feedback management solution. Collect live feedbacks, take immediate actions, monitor your performance continuously.
See your feedback score on all parameters continuously any time. No manual data entry
Simple yet Effective Feedback Management
Restaurants often collect feedback using traditional mechanisms, but mostly fail to convert customer feedback to actionable items to improve and address customer concerns.
UrbanWand not only makes feedback collection interactive, easy and fun, but also ensures that you get actions from the feedback.
Features like instant alerts, live analytics dashboards with full drill down and multiple perspective views enable you to make a positive impact on your business.
Simplicity and objectivity forms the core of UrbanWand Feedback Management solution.
Collect, Learn and Improve.
No Paper Forms, No Lost Forms, No Tampering, Every Feedback Recorded
Instant alerts for negative feedbacks. Chance to make it up for the unhappy customer
Capture customer data for CRM! Enroll in Loyalty Program!
Fully customizable feedback templates
Quick & Fun
Interactive feedback tablet makes its quick and fun for customers
Get complete analytics on the feedback collected, measure continuously
Super steward integration enables food item level feedback
Collect feedback by SMS/Email
Customers in a rush can also provide feedback later via mobile web link